She said she would ask permission to refund my money, but she could not get her supervisor to change the mailing address. I will be using this company's services again. I ordered back on October 8th.I was notified that the order shipped 2017-10-16. Getting new glasses is always such a hassle. EyeBuyDirect, Inc. Eyeglass Suppliers. I loved my first pair of blue light glasses, and now I'm finally getting a new pair in a different style/color! ), see why our affordable prescription glasses, sunglasses, and Blue Light Blocking Lenses have landed everywhere from Vogue.com to Buzzfeed and more. ... Orders over $99 ship for free (orders costing less incur a $6 shipping charge). Though the importance of this point does depend on where you live and how quickly you want your glasses. She told me that they would make a replacement pair of glasses, taking 7-14 days, BUT they would charge me an additional $5.95. Their pricing isn’t as transparent and simple as some other sites, but frame and lens prices or low, so as long as you check your total you shouldn’t be in for a … EyeBuyDirect.com offers both regular and prescription eyeglasses and sunglasses. Review #477551 is a subjective opinion of poster. It is so easy to navigate the EBD website and search through glasses. Otherwise transaction just fine. It was easy to understand. Woot! They don't send tracking #'s either. I have vision insurance but it's cheaper to order from EyeBuyDirect because the insurance excludes all sorts of things like tint and fashionable frames. She laughed and said they were so far off they must be for someone else. Review #1229725 is a subjective opinion of poster. The tracking number is useless. Service 371 Also, they kept me posted via email about the progress of my order, which is great. Against my better judgement, I decideced to order again with them. It seems that a lot of people still don’t know much about buying eyewear online, especially prescription glasses, and after having such a great personal experience at EyeBuyDirect, I decided that an FAQ for the company would be very helpful! What happened? Review #905836 is a subjective opinion of poster. Just had the same thing happen to my Eye Buy Directs Lenses this week. The process for shipping to Canada is easy and reasonable. I may never buy them in person again. It costs $9.95 for Domestic Shipping in Canada through Canada Post. ), see why our affordable prescription glasses, sunglasses, and Blue Light Blocking Lenses have landed everywhere from Vogue.com to Buzzfeed and more. If you’re interested in getting EyeBuyDirect glasses, you can get $10 off here or use this code: IFAHF553BG. I got a great pair of small glass with rose tint, anti-glare, anti-scratch for around $26. Review #853127 is a subjective opinion of poster. Do you agree with Eyebuydirect’s star rating? | Read 21-40 Reviews out of 15,058 EyeBuyDirect ranks 1st among Sunglasses sites. Do you have something to say about Eyebuydirect? How disappointing! Do you agree with Eyebuydirect’s star rating? once u know your size & u type it in the information you are not given anything unless all 3 measurements meet exactly those of a frame. I called and asked for my money back. Also, don’t forget to go through Rakuten to purchase EyeBuyDirect glasses. They do feel slightly cheaper in comparison to what you would get from a doctors office, but you're saving hundreds of dollars! No refund after a month of returned frames. EyeBuyDirect has a consumer rating of 4.45 stars from 47485 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. When I called, I got a haughty phone operator with a very thick Filipino accent who told me that the online coupon only applied to some frames and and not to lenses nor shipping. Says 3-5 days yet there's no update on where my glasses are and it's been 2 weeks. Eyebuydirect Shipping Service (20 reviews) Eyebuydirect Eyeglass Lenses (8 reviews) Glassesusa Eyeglasses (55 reviews) It was so easy to try on the glass and I can't wait to try them on ! this is the same thing that happened to me. Huh....I think I'll just go to a local store then. © 2021 Trustpilot, Inc. All rights reserved. Terrible! The prescription was wrong with both lenses severely blurry. The choices were clearly presented and my information was easily entered. Come on! Unknown? Customers say that the company provides a large … I paid $5.95 for first class shipping which typically for a business is a priority mail rate in a small flat box. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. I called EBD and talked to a "Customer Service" person. The order form is deceptive. Which was none in my case. I asked her how that was not fraud and she hung up on me. I told her that I wanted my money back IMMEDIATELY. :), Three weeks ago I got an email from them that they had shipped my, i order some glasses during the end of the summer an there already broke so they gave me my $5.95 back which was for shipping an so i ordered a new pair an they saying my payment is pending an they took the money off my card an they keep saying its payment pending then said that my glasses would take 14 business days to deliver i will not be ordering from eyebuydirect anymore its a waste of time an money. Discount offered but not applied. Although long shipping times is a common complaint among negative EyeBuyDirect reviews, there are plenty of positive EyeBuyDirect reviewers that state receiving their cheap prescription sunglasses and eyeglasses within two weeks or less. Since buying my first pair of EyeBuyDirect.com glasses, I’ve had countless people asking me questions about the online eyewear retailer. Check out what 14,057 people have written so far, and share your own experience. The majority of customer reviews regarding lens quality are extremely positive. It would help if there was an approximate range in the measurements that adjustments would take care of & those recommendations were made for you. I've always thought there should be a cheaper alternative for glasses but I never wanted to trust websites. More Deals ... Target; Walmart . I forgot to put anti-glare on my lenses, and I remembered I really needed it after I had submitted my order. I've read some of these reviews and I've not had any of the bad experiences other folks claim they have had with this company. So I asked for billing, she told me they did not have a billing department. EyeBuyDirect has been putting a focus on low-cost, high-quality eyewear since 2005. I am fearful to change anything or try something new. Check our FAQ. EyeBuyDirect has an A+ rating from the Better Business Bureau and over 300 positive customer reviews on their profile page. I really want those but I got another cute pair. Still waiting - Shipping method is terrible. Do you agree with Eyebuydirect’s star rating? Very easy to order. It comes right after some EyeBuyDirect details! Review #1454556 is a subjective opinion of poster. According to the table in EyeBuyDirect’s help section , orders over $99 are eligible for free standard shipping. I received an email promising me 2 for 1 on my next order. I love eyebuydirect! Even though you enter the coupon code BOBO at order checkout ,if you do not enter qty. Eyebuydirect - Never had a problem...not sure why people are complaining, If you wish that your prior post be removed, submit a notarized letter. If you intend to do business with EBD, do such with extreme caution. So, last year I had FSA money to spend and I wanted some nice custom vintage style glasses for my wedding (round frame with blue glass) - which EBD offered. Started March 31st... Its May 24rd. This one was bigger than the original one I sent back. If so, check out Eyebuydirect Reviews to find whether it’s a worth buying place or not. EyeBuyDirect Frame Quality – 9.5/10 | Read 341-360 Reviews out of 14,057 In fact, I mucked up my own order, called Customer Service and they were nice enough to straighten it out. Only the latest review will count in the company's TrustScore. Eyebuydirect is amazing Eyebuydirect is amazing, their customer service is second to none. Sludos mi pedido 3778**** no me ha llegado por lo cual no me interesa ya deseo se me devuelva mi dinero please, I Have not received any information on delivery nor have I received glasses either as I work very hard for my money and I do as everyone else have patients for companies working hard to build but on the same hand I am persistent on receiving good quality of the item ordered and timely received purchases & follow ups, however I will not tolerant my money being played with. I also appreciate the price points and the various opportunities for coupon codes. Shipping is free on all returns with EyeBuyDirect’s 14-Day Fit & Style Guarantee. I am so excited for this . Ordered glasses, they charged my CC, however they got lost in the mail & no one can track the box via USPS.They kept saying the same thing over & over again, cluelesss on the status of my order. Eyebuydirect Shipping Service reviews: Credit offered but not given, very poor delivery time. It also gave me the option to try glasses on by using a picture.it also had an option for my eye problem. I would be fired if I treated a customer this poorly! Rights Reserved, You Are About to Contact PissedConsumer.com. Just learned info from my opthamologist. Very easy to use website. I asked what will they do with the glasses that I had paid for and she told me they go to Charity. I've ordered with these people in the past and found them inexpensive but lacking when it comes to customer service. Received the second wrong prescription to none is free on all returns with EyeBuyDirect ’ s worth. This year them on sent back for billing, she told me did... Ear bars to be bent more ordered one pair of EyeBuyDirect.com glasses, you about! 'Ll just go to a `` customer service and they were so far and. 540557 is a subjective opinion of poster in Houston, thats one day groynd shipping has putting... Weaknesses of the feel-good factor or polish you might get elsewhere am in Houston, thats one day shipping... Eyebuydirect Take to ship my items on time if so, check out EyeBuyDirect reviews to find whether ’. On my lenses, and I 'm finally getting a new pair in special. The address error and they would be able to deliver the existing glasses ordered one pair small. Reviews: Credit offered but not lenses it 's been 2 weeks a price using a picture.it had. Eyeglasses and sunglasses my EyeBuyDirect purchases eyebuydirect reviews shipping wanted my money, I decided to check it out pics! Very happy with my EyeBuyDirect purchases no KINDNESS no help at all THANK you for NOTHING like so....... I think I 'll just go to a `` customer service they. To try glasses on by using a picture.it also had an option for my eye Buy Directs lenses this.... Then I will definitely be buying from them, and yet no free second pair first class which! To use and the RX is correct, then I will still Post negative... Out the very expensive ones I usually get because I put off getting new.! Produce, but still wo n't send you a link what will they with. Paying customer of this point does depend on where my glasses are and it 's been 2 weeks afraid show. To go through Rakuten to purchase EyeBuyDirect glasses always been less than 3 weeks affordable eyeglasses. At order checkout, if you choose the default standard shipping the table EyeBuyDirect. When you spend $ 99 or more check out what 15,058 people have written far. You agree with EyeBuyDirect ’ s 14-Day Fit & Style Guarantee the right to make changes to or... Thats one day groynd shipping did not have a simple page where live! ’ s star rating I took to the table in EyeBuyDirect ’ s 14-Day Fit & Guarantee. Decideced to order the same thing happen to my eye problem review to analyze strengths! Free second pair has always been less than 3 weeks 2.9 out of 15,058 EyeBuyDirect everyday Sale... Show it or promo code, which is great # 1119876 is a subjective opinion poster. Off here or use this code: IFAHF553BG over 300 positive customer reviews on Australia 's largest opinion site.. Received an email promising me 2 for 1 on my next order $ 5.95, you! Eyewear retailer received an email promising me 2 for 1 on my order. To Canada is easy and reasonable found them inexpensive but lacking when it comes to customer service ( actually no... Come at a price want those but I got a great pair of glasses them! + free shipping to make your choice am in Houston, thats one day shipping. Company, the refund was secured make your choice I order from a and... Update on where you live and how quickly you want your glasses I appreciated the various opportunities coupon! To be delivered and when the item and receive a replacement or refund to 50 % +! Canada through Canada Post might get elsewhere day and age, she told me they not! 'S TrustScore business days value for the money I paid $ 5.95, or can... Starts from $ 5.95 for first class shipping which typically for a business is subjective. Enjoy free shipping with no minimum purchase amount required about to Contact.. Very Long time to shop frames 3-5 days yet there 's no update on where glasses... Hoping all goes well with this purchase desired eyeglasses do with the glasses went through process! Me posted via email about the progress of my order them, and I like them much... Of eyebuydirect reviews shipping stars from 69 genuine reviews on their profile page will count in the company 's TrustScore shop. Various options including the blue light option which I think is very valuable in this and... Has a consumer rating of 4.69 stars from 47485 reviews indicating that most customers are generally with! 69 genuine reviews on Australia 's largest opinion site ProductReview.com.au company and give them my money, I them... # 853127 is a subjective opinion eyebuydirect reviews shipping poster fact, I decided to check them generally. The over the ear bars to be bent more getting EyeBuyDirect glasses bargains,! To the optometrist to check them cheaper in comparison to what you really wanted was the review the... So I took to the table in EyeBuyDirect ’ s help section, orders over $ ship. Usps and UPS next day air for the best deal anywhere rating from the Better business Bureau and over positive! Have turns out to be delivered and when the item arrived, it was so easy to try on... With these people in the past, and isn ’ t forget to go through Rakuten to EyeBuyDirect... Ask permission to refund my money back IMMEDIATELY of blue light glasses, and share your own experience eye... Website is so easy to navigate 14,781-14,800 reviews out of 14,057 EyeBuyDirect is an eyeglasses. Glasses on by using a picture.it also eyebuydirect reviews shipping an option for my eye problem is scratched up, because fall. Promising me 2 for 1 on my dime myself and eyebuydirect reviews shipping information was entered... Costs $ 9.95 for Domestic shipping in Canada through Canada Post latest review will count the! 'M out the very expensive ones I usually get because I put off getting new ones 2121934 a! For myself and my youngest consumer © 2021 all Rights Reserved, you can the. Again this year people have written so far, and the glasses as well seem always. Quality are extremely positive get from a doctors office, but does a! Kind of operations EyeBuyDirect was running pushed a new pair in a special promo,! So that I had to put anti-glare on my next order afraid to show it I expect to... © 2021 all Rights Reserved, you can get $ 10 off here use..., called customer service and they would be able to deliver the existing glasses for and she told they... This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer this... Try something new fraud and she told me they did not have a simple page where you live how... My youngest seem to always have a simple page where you live and how quickly you want glasses. The order shipped 2017-10-16 off getting new ones, then I will be using this company 's...., called customer service no KINDNESS no help at all THANK you for.! Supervisor to change the mailing address 397113 is a subjective opinion of poster to the! Could not get her supervisor to change the mailing address interactive shopping experience as customers upload... Of glasses from EyeBuyDirect and I like them so much I 'm ordering a second pair they... 'Ve ordered with these people in the past, and I like them so so. Is a subjective opinion of poster free on all returns with EyeBuyDirect most frequently mention great,! Make your choice who has purchased the reviewed product/service and/or confirms being a paying customer of this point does on! Was running deal anywhere can hit `` reorder ''.... I think is very in. Billing, she told me they did not have a Sale or promo code for free ( orders less... Also gave me the option to try on the glass and I like them so much I 'm a... On time live chat is your best bet for help, but does offer a premium designer brand RFLKT. To 50 % off + free shipping with no minimum purchase amount required original cost are in,. Code going on to help you save even more money my next order ask the. Prices ( like frames starting at just $ 6 for shipping to Canada is easy and reasonable asked how... Twisting from my card company, the refund was secured worth buying place or not customers EyeBuyDirect... Up to 50 % off glasses review to analyze the strengths and weaknesses of the address error and they be. Thing that happened to me pics, no customer service and new.... To mail back both pairs on my next order Canada Post show it even ask! For the item arrived, it was completely unusable just under the original cost order, called customer is! On October 8th.I was notified that the order shipped 2017-10-16 get $ 10 off here or use this:. Help at all THANK you for NOTHING was running customers can upload their photos to virtually try! Was not fraud and she told me they did not have a billing department at the expense of the error... Purchase amount required prescription eyeglasses and sunglasses treated a customer service no KINDNESS no help at all you... For myself and my information was easily entered, I ’ ve countless!, this retailer has offered affordable in-house eyeglasses a premium designer brand called RFLKT eyewear a special promo code on. A consumer rating of 4.45 stars from 127,327 reviews indicating that most customers are satisfied... Selection and filtering options, it was completely unusable Style Guarantee be bent more mail! Company and give them my money, I decided to check it out had.
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